Simple Phone
VOIP - Voice over IP

Simple Phone is a multimedia communicator designed to enhance the user's communications experience in Voice over IP

SIMPLE DIALER PHONE SYSTEM - Overview

The simplePhone is a multimedia communicator designed to enhance the user's communications experience in Voice over IP. Whether you are a consumer or Small Office/Home Office (SOHO) user, simplePhone allows you to stay connected and manage your calls and availability with a comprehensive suite of carrier-grade Voice, Video, IM and Presence features.

Includes click to call feature

(Residential is $20.00 and business phones are $40.00 per line unlimited)

SYSTEM FEATURES

• Caller ID/On Call Waiting: Know who’s calling before you answer
• Call Forwarding: Don’t miss any calls. Redirect calls to your mobile or other phone
• Call Hold: Easily put a call on hold while you answer another call
• Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call
• directly)
• Call Conference (Three-way calling): Add a second outgoing call to an already connected call
• Call Waiting: When you’re on a call, you’ll be notified when someone else is trying to call
• Do Not Disturb: Callers go directly to voicemail when you don’t want to be disturbed
• Call Logs: Detailed call records by extension or account

Requirements: Computer

Additional Features

Voice-Mail
Staff may have individual voice mailboxes with personalized greetings
Message waiting indicator light on telephone set indicates presence of voice
message(s)
Stutter dial tone indicates presence of voice message(s)
Email notification for each voice message (the sound file can be attached to
the email)
Voice message forwarding to another voice mailbox
Web interface to access voice messages
Call Forwarding
Forward if busy
Forward if no answer
Call Transfer
Supervised transfer (three-way calling)
Blind transfer
Call Parking and Retrieval
Call Pickup Groups
Music on Hold, Music on Transfer
Auto Attendant with IVR
Calls may be forwarded depending on DID (Direct Inward Dial) number, IVR
menu response, or Caller ID
Personalized voice prompts
Company directory allows the caller to select by name
Different menus for after hours/weekend
Conference Bridge
Unlimited number of conference rooms
Dynamic (on-the-fly) conferences
Call Center
Unlimited number of call queues
Unlimited number of agents
Agents may take calls from multiple queues (skill-based routing)
Local and/or remote call agents (home workers)
Several methods of call distribution
Agents may utilize a telephone set or a PC soft-phone program with headset

Save Recording*77
Check Recording*99
My Voicemail*97
Dial Voicemail*98
Directory#
Call Trace*69
Echo Test*43
Speaking Clock*60
Speak Your Exten Number*65
Phonebook dial-by-name directory411
Blacklist a number*30
Remove a number from the blacklist*31
Blacklist the last caller*32
Call Forward All Activate*72
Call Forward All Deactivate*73
Call Forward All Prompting Deactivate*74
Call Forward Busy Activate*90
Call Forward Busy Deactivate*91
Call Forward Busy Prompting Deactivate*92
Call Forward No Answer/Unavailable Activate*52
Call Forward No Answer/Unavailable Deactivate*53
Call Waiting - Activate*70
Call Waiting - Deactivate*71
Day/Night Control Toggle*28
Perform dictation*34
Email completed dictation*35
DND Activate*78
DND Deactivate*79
Connect to Gabcast*422
Speeddial prefix*0
Set user speed dial*75

Automated Attendant Allows callers to be automatically transferred to a
user's extension without the intervention of a receptionist. e.g. select 1
for sales, 2 for support...

Blacklists A list of persons or organisations that have incurred disapproval
or suspicion and therefore penalised.

Blind Transfer Ability to transfer a call to another extension without the
need to wait for the other person to pick up.

Call Details Record A log of all calls made including: source no.,
destination no., call duration, date, time etc

Call Forward on Busy Calls are automatically forwarded to another extension
or phone if the phone is busy.

Call Forward on No Answer Calls are automatically forwarded to another
extension if not answered after a defined number of rings.

Call Monitoring Allows a supervisor to listen in on a phone conversation.

Call Parking Allows a call to be 'parked' on a virtual extension and then
picked up by a third party by dialling in to that extension.

Call Queuing Allows multiple calls to be placed in a queue and answered by
the next available operator.

Call Recording Recording of a phone conversation for later playback.

Call Retrieval Page a person who then can pick up the call.

Call Routing Directs the call to the correct extension based on a Direct In
Dial (DID) number.

Call Snooping Allows a supervisor to listen in on active calls across a
group of phones.

Call Transfer Transfer a call to another extension.

Call Waiting Allows switching between two simultaneous calls.

Caller ID Displays the callers phone number on the phones screen.

Caller ID Blocking Block a call based on the callers phone number.

Call ID on Call Waiting See the phone number of a second caller whilst
talking to the first caller.

Calling Cards

Conference Bridging Create a conference call between multiple parties at
multiple locations using different phone types; e.g. conference call a local
extension, remote fixed line, mobile and VoIP connection all in one
conference.

Database Store/Retrieval Store call information in a database for later
retrieval.

Database Integration Ability to access a database during a call to provide
such information as a customers outstanding balance. e.g. Asterisk can
whisper the callers balance or name in your ear just before putting the
caller through.

Dial by Name Dial a customer by their name using the phones numeric keypad
(using the same technique used when sending an SMS).

Distinctive Ring Different Rings based on caller ID or selection the caller
makes whilst interacting with the auto attendant.

Do Not Disturb Incoming calls are automatically routed to Voicemail,
reception or alternate extension.

Electronic Telephone Numbers Mapping.

Interactive Directory Listing Allows inbound callers to lookup a persons
extension by their name.

Interactive Voice Response (IVR) Advanced system for call handling allows
callers to navigate a menu system by dialling a number offered from a range
of options. e.g. Please dial 1 for sales, 2 for admin.... Allows for
creation of systems such as making credit card payments, entering of
timesheets etc.